Clear terms, written plainly

The three terms

Exactly what the price cards say

Press Moose is a trading name of Rhino Rank LTD, registered in the United Kingdom at 5 Knights Court Archers Way, Battlefield Enterprise Park, Shrewsbury, Shropshire, England, SY1 3GA. Contact: [email protected].

Full refund before writing starts

Ask before the team begins your draft and we refund you in full. Write to [email protected] with your order or release reference, and the refund returns to the original payment method within standard card timelines.

Free republish for our error

A typo, wrong link, or formatting fault we introduce earns a free republish at our cost, with corrected pages added to your report. Once writing has started, this republish is your cover.

Full refund where we decline a brief

Where Press Moose declines a brief after payment, we refund you in full to the original payment method within standard card timelines. Claims go to [email protected] with the order or release reference.

How it works

Claiming is one email

Write to [email protected] with your order or release reference and the term you are claiming under.

Refund requests before writing starts return the full payment. Error claims trigger the free republish first, with corrected pages added to your report. A release closed because the newswire refuses its category is refunded for that release, to the original payment method within standard card timelines.

Paying you back

Where the money goes

Refunds return to the original payment method within standard card timelines. Orders cancelled before writing starts are refunded in full on request.